Shipping & Returns Policy
Effective Date: 28th June, 2025
At Limitless Gen25, we strive to provide a seamless shopping experience. Please read our Shipping & Returns Policy carefully to understand our processes and your rights.
1. Shipping Policy
Processing Time
- Orders are typically processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Time
- We offer Standard Shipping option at checkout.
- Estimated delivery times:
- Standard Shipping: 3-5 working days
- Shipping times may vary based on location and external factors beyond our control.
Shipping Costs
- Shipping fees are calculated at checkout based on the selected shipping method and delivery location.
- Free shipping may be available for orders over a certain amount (if applicable).
International Shipping
- We currently ship to select international locations.
- International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
Tracking Orders
- Once your order is shipped, a tracking number will be provided via email.
- Customers can track their orders through our website or the carrier’s website.
2. Returns & Refunds Policy
Eligibility for Returns
- Items must be returned within 14 days of receiving your order.
- Products must be unused, in original packaging, and in the same condition as received.
- Certain items, such as personalised, intimate, or clearance items, may not be eligible for returns.
Return Process
- Contact our Customer Support at Lgenenquiries@gmail.com with your order details.
- We will provide return instructions, including the return shipping address.
- Ship the item back using a trackable shipping method.
- Once received and inspected, we will process the refund or exchange.
Refunds
- Approved refunds will be processed within 5-7 business days to the original payment method.
- Shipping costs are non-refundable, unless the return is due to an error on our part.
- If you haven’t received a refund after the processing time, please check with your bank or payment provider.
Exchanges
- Exchanges are available for defective or damaged items.
- Contact us within 7 days of receiving your order to initiate an exchange request.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- If approved, we may provide a prepaid shipping label for returns in certain cases.
3. Contact Us
For any questions about our Shipping & Returns Policy, please contact us at:
Email: Lgenenquiries@Gmail.com
Thank you for shopping with Limitless Gen25! We appreciate your business.
